Contact Support before clicking above!
Our support staff will provide you support once you have contacted us at the below phone number.
Please read this page for complete information on our support process, and associated cost to you.
Please note yearly (SFP) Software Fitness, License fees do not include support cost!
Support hours are: 9:00 AM to 4:30 PM CST (M-F)
Support Phone Center @ 248-358-7370
***Emergency calls must be marked/requested and are all billed at $200.00 per Call/Hour
***Emergency calls are after hours. Weekends, and holidays additional charges apply.
All Emergency calls are billed on credit cards regardless if a full yearly support contract is in place.
After install and training - $75.00 per support call (requires Visa/Master Card)
No Direct Billing so please don't ask!
Customers outside of SFP or selected No SFP, or have lapsed SFP rates are $150.00 per hour plus below.
You will be charged a minimum $150.00 and all SFP back charges and current year or a maximum of $650.00 per store on GWARE Advanced. GWARE PRO is calculated at additional cost please call sales on this version.
You will also if you have refused to pay the SFP and have software older then 1 year (365 Day) will be required to purchase a new license and software package. Please stay current on your software it will save you in the long run!
Support of other then GWARE, RMS, GWARE Family products are charged at $150.00 per hour.
