GENESIS Support





Support hours are: 9:00 AM to 4:30 PM CST (M-F)

Support Phone Center @ 248-358-7370

***Emergency calls must be marked/requested and are all billed at $200.00 per Call/Hour

***Emergency calls are after hours.  Weekends, and holidays additional charges apply. All Emergency calls are billed on credit cards regardless if a full yearly support contract is in place.

After install and training - $75.00 per support call (requires Visa/Master Card)

No Direct Billing so please don't ask!

Customers outside of SFP or selected No SFP, or have lapsed SFP rates are $150.00 per hour.

  You will be charged a minimum $150.00 and all SFP back charges up to 1 year, plus current year.

Support of other then GWARE, RMS, GWARE Family products are charged at $150.00 per hour. **

** If your scale or network is found to not be working during a support call a $100.00 Charge will be billed. Make sure your computer can connect to the scale(s) before calling!

 

 

 

 

 

Turning off Microsoft Vista Aero - You must have this feature turned off before contacting support. If AERO is running once support starts an additional $25.00 fee will be charged to the total billing session.

STEP 1

STEP 2

STEP 3

 

STEP 1

Getting to Windows Color and Appearance Settings

Right Click on a blank space on the desktop, and choose personalize:

 

STEP 2

The personalization Menu should now appear. Choose “Windows Color and Appearance”

 

STEP 3

Click: Open Classic Appearance Properties for more Color Options

SELECT  WINDOWS STANDARD or WINDOWS CLASSIC

 

 

 

Avery Berkel IM Support for PLU Input - Click Here