Welcome to the GENESIS support center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
Please provide Details like: Version, Scale Type, Store Name etc...

Standard Support Hours are 9:00 AM - 4:30 PM CST Monday - Friday.

Please note only up to date, current SFP clients are supported!

Note yearly (SFP) Software Fitness, License fees do not include support cost!

Live Chat AOL/AIM - Please provide Version, Account info!

It may show offline - please try anyway!

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right. Have you checked our HELP before requesting a support ticket?!

Check Ticket Status

We provide archives and history of all your support requests complete with responses.